What is your return or refund policy?

 

All custom monogrammed items cannot be returned, unless, of course it a mistake we have made and we will do everything possible to get that corrected and to you in a timely manner. Because items cannot be returned or exchanged once they have been personalized, we ask you to please double check all spelling and dates prior to submitting your order. In the unfortunate event that there is a product defect, we will replace the item in question to you as soon as we can.Items that have not been personalized may be returned for merchandise credit within 15 days of receipt. Merchandise may be returned by mail.